Ciao Charms Return Policy
We want you to love your Ciao Charms order! If something isn’t quite right, we’re happy to help.
Returns & Exchanges
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must be:
Unworn and in its original condition
Free from damage, scratches, or signs of wear
Returned with its original packaging, if applicable
Personalized, custom-made, engraved, or final-sale items are not eligible for returns or exchanges.
How to Start a Return
Please email us at ciaocharmbar@gmail.com within 14 days of receiving your order. Include your order number and a brief description of the reason for your return.
Once your return is approved, we’ll provide instructions for sending your item back.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging. We’ll work with you to make it right.
Final Sale Items
Items marked Final Sale cannot be returned or exchanged.
A Little Note from Ciao Charms
Because jewelry is delicate and made to be loved, please handle your pieces with care. We cannot accept returns for items that have been damaged through normal wear, improper care, or accidental damage.
If you have any questions about your order or our return policy, please reach out to us at ciaocharmbar@gmail.com. We’re always happy to help!
